Learn how to set up and configure N2CS for your customer operations team. This guide covers initial setup, user permissions, and basic query operations.
N2CS (Customer Operations Layer) provides structured, read-only access to customer data for support teams. It enables your team to access customer information without requiring developer escalation or risking system modifications.
This guide will walk you through the initial setup process, configuring user permissions, and performing your first queries. All operations in N2CS are read-only by design, ensuring your systems remain stable and secure.
Before you begin, ensure you have the following:
• Read-only database access credentials for your customer data systems
• Administrative access to configure N2CS user permissions
• Network access to your operational systems (database, logs, CRM)
N2CS connects to your existing systems in read-only mode. You'll need to provide connection details for:
• Customer database (read-only user credentials)
• Log files or log aggregation systems
• CRM systems (if applicable)
All connections are established using read-only credentials. N2CS never requests or requires write access to your systems.
User permissions in N2CS control what data each team member can access. Permissions are structured around:
• Data scope: Which customer data sources a user can query
• Query types: What types of queries are permitted (customer lookup, order history, account status, etc.)
• Audit level: How detailed access logging should be for each user
All user access is logged and auditable. Every query performed through N2CS is recorded with timestamp, user, and query details.
N2CS uses structured queries instead of free-form database access. This ensures that every data access is intentional, controlled, and auditable.
The most common operation in N2CS is looking up customer information. You can search by:
• Customer ID or account number
• Email address
• Phone number
• Username or login identifier
Each lookup returns structured information including account status, recent activity, order history, and support interactions. All data is presented in a clear, operational format designed for support teams.
N2CS queries follow a structured format:
This structured approach ensures that queries are predictable, auditable, and safe. You cannot perform arbitrary database queries that might impact system performance.
Always use the provided query types rather than attempting direct database access. This ensures your queries are optimized and safe.
Regularly review access logs to understand how your team is using N2CS and identify any patterns or training needs.
Never request write access. If you need to modify data, use your existing systems and workflows outside of N2CS.
Read-only credentials should still be treated as sensitive. Rotate credentials regularly and follow your organization's security policies.
Now that you've completed the initial setup, you can:
• Review the N2CS Query Basics guide for more advanced query patterns
• Configure integrations with Slack or other communication tools
• Set up automated alerts and notifications for specific customer events
• Train your team on using N2CS for common support scenarios